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Customer Complaints Procedure
We are committed to providing an exemplary service. If you are not satisfied with an aspect of our service we encourage you to let us know and we will do our best to resolve the matter as quickly as possible.

What you can expect from us
At each stage of the process we will acknowledge receipt of your concerns within five working days giving you a named contact point and telephone number for your complaint. We will then strive to provide you with a full response to your complaint within 20 working days.
 

Stage 1

In most cases we will do our upmost to resolve your complaint immediately. So please make our staff aware of your complaint as soon as possible and we will do all we can to resolve it.
 

Stage 2

If we have not resolved your complaint at stage one, you can contact the Chief Officer by post or email. Please explain the full details of your complaint, and the Chief Officer will carry out a thorough investigation into your concerns. Should it be necessary, the Chief Officer or a colleague will arrange to meet with you to resolve the complaint.

Chief Officer
Southern Inshore Fisheries and Conservation Authority
64 Ashley Road
Parkstone
Poole
Dorset
BH14 9BN
 

Stage 3

If we have not resolved your complaint at stage two or the complaint concerns the Chief Officer, you can contact:

The Chairman
Southern Inshore Fisheries and Conservation Authority
64 Ashley Road
Parkstone
Poole
Dorset
BH14 9BN
Tel: 01202 721373, e-mail: enquiries@southern-ifca.gov.uk
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